The Challenge
A review in 2007 showed that internal communication was inefficient and causing delays in the product development process. It also highlighted a lack of teamwork amongst employees who had never met, resulting in slower, more complicated decision-making. An existing video conferencing solution was prohibitively expensive and primarily used by senior management. With the specific objectives of reducing time to market and lowering video conferencing call costs, a replacement video conferencing solution was sought.
The Solution
With a global MPLS network connecting all its offices, the company chose to upgrade their existing ISDN-based video service to a video conferencing over MPLS solution. After a detailed investigation, Telstra was selected as the chosen supplier. This was because of our ability to fully manage the video conferencing solution and to offer considerably cheaper calls to emerging markets in South America and the Far East. Following the success of an initial six site trial in Canada and the UK, the company has decided to extend the solution to a further 23 locations in the US, Brazil, Canada, the UK and Sweden.
The Difference It’s Made
- Average call cost reduced by 60%
- 10% improvement in time to market for product developments
- Improved call quality and reliability
- Significant savings in travel time (2 working days per meeting)
- Low initial investment by utilising existing equipment
This is an EMEA based case study