Frequently asked questions
Support questions:
Q How can I contact Telstra First Line Technical Support?
A By phone: 0800 856 6000 or +44 207 965 5800; by email: support@intl.telstra.com (You will receive an automated reply with a “TTT reference number” which you should quote when contacting us for updates); via the Telstra Hub
Q How can I contact the Telstra European Customer Support Centre?
A By phone: 0800 856 6000; by email:
support@intl.telstra.com (You will receive an automated reply with a “TTT reference number” which you should quote when contacting us for updates); via the
Telstra Hub
Q Is the Telstra European Customer Support Centre 24 x 7?
A Yes. Telstra Technical Support is available 24 hrs a day, 7 days a week, 365 days a year.
Q How can I contact Telstra Customer Relations Team?
A You can contact our Customer Relations Team, by phone: 0845 685 8569; by email:
customerrelations@intl.telstra.com (You will receive an automated reply with a “TTT reference number” which you should quote when contacting us for updates)
Q How can I request a login to the Telstra Hub?
A To create a request for a login go to
www.telstra.co.uk/hub select “Register” from the menu on the left, complete your details and click ‘Register’. This will create a request. It would help if you had your Telstra Customer Account ID number to hand when you create your registration request.
Q How do I request usernames and passwords for my router?
A Please email:
support@intl.telstra.com Please quote your Telstra Customer Account ID number. (You will receive an automated reply with a “TTT reference number” which you should quote when contacting us for updates)
Sales questions:
Q How can I get a quote for a Telstra product or service?
A Contact our Sales team, by phone: 0800 856 2120; by email:
sales@intl.telstra.com (You will receive an automated reply with a “TTT reference number” which you should quote when contacting us for updates)
Billing and Accounts questions:
Q I have a query on an invoice you’ve sent me.
A Contact Telstra Accounts and Billing, by phone: 0845 685 8536; by email:
accounts@intl.telstra.com (You will receive an automated reply with a “TTT reference number” which you should quote when contacting us for updates)
Q Can I view my bills online?
A Yes you can. To request your login to our MyBill portal, please email
customerrelations@intl.telstra.com with your Account Number and a login will be sent to you.
Q I need to request a copy invoice or statement.
A Contact our Accounts and Billing Department, by phone: 0845 685 8536; by email:
accounts@intl.telstra.com (You will receive an automated reply with a “TTT reference number” which you should quote when contacting us for updates)
Q Can I pay by invoices by Direct Debit and how do I do this?
A Yes, you can request a Direct Debit mandate from Telstra Credit Control, by phone: 0845 685 8536; by email:
accounts@intl.telstra.com (You will receive an automated reply with a “TTT reference number” which you should quote when contacting us for updates)
Q Do you accept Credit Card payments?
A Yes
Q Where do I send remittances and cheques?
A Remittances can be emailed to: accounts@intl.telstra.com Cheques can be sent to our London Tabernacle Street office or our Cambridge office.
Tabernacle Street
Telstra House
21 Tabernacle Street
London
EC2A 4DE
Cambridge Office and Hosting Centre
1st Floor
Platinum Building
St Johns Innovation Park
Cowley Road
Cambridge
CB4 0WS
Q Where can I find your bank details?
A Our bank details are shown on the back of our invoices.
Other questions
Q How can I arrange to cancel my Telstra service?
A You must request the cancellation of your service in writing. You can do this by emailing:
terminations@intl.telstra.com (You will receive an automated reply with a “TTT reference number” which you should quote when contacting us for updates). Please note, there is a 30 day notice period for all service cancellations.
Q How do I request a MAC code when moving to an alternative supplier?
A Request a MAC code by emailing:
terminations@intl.telstra.com (You will receive an automated reply with a “TTT reference number” which you should quote when contacting us for updates)
Q How do I let you know of a change to my contact details?
A Please email us at: datachange@intl.telstra.com (You will receive an automated reply with a “TTT reference number” which you should quote when contacting us for updates)