Public and Utilities

With higher expectations on services often combined with less funding, public and utilities organisations are under increasing pressure.

Working to serve the community with limited resources while juggling cost reductions and environmental issues can be a considerable challenge, especially when the development of online platforms has become so central to customer service. With so many aspects to your role, you need a networked IT and hosting environment that won’t let you down and a provider who will partner you in developing solutions to improve efficiency and productivity.

Using over 50 years’ experience servicing all levels of government and utility companies in Australia and across the globe, Telstra International offers a trusted global networked solution set that guarantees rapid and reliable service and measurable improvements for you and your community. We can provide flexible, secure solutions tailored to your specific situation.

Customer and community expectations are changing, and we can help make sure your systems and processes are flexible enough to evolve with them, meeting your demands for measurement and smart engagements. We work with councils, housing associations, universities and colleges throughout the UK, providing whatever is needed – from business continuity to data and inventory management. We provide mission-critical network services to a large water supply company and national power companies. We also provide a full hosting and data network solution to Family Mosaic, the affordable homes providers. They now enjoy a flexible service which has improved network stability and reliability, reduced communications costs and greater business continuity protection.

Telstra International has the expertise to design, deliver and manage an efficient, scaleable infrastructure that manages the complexities of new and old systems to transform your IT processes.

“It was like switching on a light. All our network stability issues just disappeared overnight, as soon as the Telstra IP VPN went live. We had high expectations for the Telstra services we subscribed to, but these expectations have been exceeded.”
Nick Crane, Network Manager - Family Mosaic

Business needs and our solutions:

Achieve business continuity and security
With increasing incidents of computer viruses, fraud and money laundering, public and utility organisations must remain constantly mindful of security in the transfer of data. Telstra International allows you to transfer data with confidence, enabling you to remain focused on your customers’ and community’s needs. Our trusted IP Virtual Private Networks, data hosting and Private Line solutions are designed to protect your organisation from fraud, creating a replicable instance of your customer environment and allowing you the capacity to transfer high volumes of data. By providing 24/7 monitoring and automated alerts for critical issues, as well as disaster recovery, we remain vigilant on your behalf.
Cut costs and increase sustainability
Two primary goals of public and utilities organisations are reducing costs while also reducing environmental impact. Serving your community’s needs means keeping these issues at the forefront of decision-making. With an improved IT infrastructure, you can provide more of your information and services online, reducing your carbon footprint through a decrease in print, mail and delivery, as well as introducing time efficiencies. Telstra is committed to offering very competitive pricing on every service we provide without sacrificing customer support and service excellence. With regards to hosting, utilising our data centre assets reduces TCO and allows scalability and future proofing. Our dedicated account management and 24/7 customer support is available wherever you are, and we monitor all our service level agreements (SLAs) to ensure our customers remain satisfied.
Achieve greater operational efficiency and productivity
By freeing up staff to make more time for community-focused initiatives, you can increase employee productivity. Telstra can help make your existing IT infrastructure work for you, increasing your levels of straight through processing. Our audio, web and video conferencing solutions enable you to set up long distance meetings at short notice, complete projects faster and enjoy a drastic reduction in time and travel costs, while also addressing the green agenda. We can provide virtualisation to fully support your applications environment, as well as online purchasing and procurement services. Furthermore, our scalable solutions and infrastructure enable you to manage projects and people more productively.

Enjoy powerful and flexible solutions
Our expert solutions are tailored to meet individual organisations’ needs, enabling us to partner you in exceeding the expectations of your community and customers. Public and utility organisations must be ready to evolve with trends in technology, offering fast and accessible services like fully online customer engagement, e-Government offerings or Voice over IP. Your IT hosting services must cater for increases in demand, so our network and hosting solutions are scaleable. Issues such as constrained bandwidth and delays in data transfer could mean compromising on service and flexibility; we allow you to deploy new applications as and when you need them. We will also share our strategy on investment and R&D with you, giving you the opportunity to influence it and factor a real programme of service availability into your medium and long-term plans.
Simplify your systems into one single, straightforward and consistent approach
Giving yourself one point of contact for all your IT solutions means you can build a long-term, personal relationship with your provider – allowing you to work in partnership on what’s best for your organisation. Our dedicated account management team offers you access to our customer services around the clock, wherever you are. You also have direct access to senior executives around the world; Telstra brings you a global reach with local support and insight, offering a resilient, flexible network and a consistent approach that’s tailored to suit your requirements.

Telstra International offers:

A dedication to service excellence, innovation and continuous improvement
The Telstra Global Next IP™ network provides seamless integration between more than 45 countries, with facilities across 230 countries and territories, and 1,100 PoPs in Europe, Asia, US and the Americas, providing next generation technology to enhance security, performance, capability and capacity
A Next Generation UK IP network and replicable data hosting environment
Market leading, flexible and high quality solutions including global data centres and managed hosting solutions
Excellent value aligned to your productivity and stakeholder goals
Partnership in addressing your green agenda
Data storage and archiving, plus a core of ITIL and Prince 2 accredited staff
Exceptional customer support that is accessible 24/7 and simple to do business with
A service backed by detailed SLAs
One point of contact with skilled and experienced account managers and direct access to senior executives based in London and around the world
A trusted partner for your business and community

In Europe, Telstra International’s portfolio of networking and IT solutions includes:

Global Wide Area Networking (GWAN), with IP Virtual Private Networks (VPN), International Private Lines and Internet Access
Managed security
Ethernet
Managed Hosting – EMEA and global
UK and Global Data Centres (co-location)
Voice over IP (VoIP), plus call routing and traditional voice capabilities
Audio, web and video conferencing and collaboration solutions

Case study

Family Mosiac

With multiple offices across London and Essex and a thin client networking environment, Family Mosaic needed a reliable and cost effective wide area network.

View case study

Contact a Telstra specialist

Call 0800 856 2120

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