Telstra International in Singapore (through Telstra Singapore Pte Ltd) has signed a multi-year, outsourcing contract with Pertama Merchandising Pte Ltd.
A wholly-owned subsidiary of Pertama Holdings Limited and trading as Harvey Norman in Singapore and Malaysia.
Under the contract, Telstra International will provide comprehensive managed outsourced IT services by way of server hosting and management, ERP application management and maintenance, operations management, technical support and service desk support, to more than twenty Harvey Norman retail stores and offices across Singapore and Malaysia.
Key benefits to Pertama will include a simplified and consolidated operating environment, where server hardware is supported in one of the global Telstra International data centres and ERP applications are managed using industry recognised ITIL processes. Users will also benefit from having a 24x7 service desk via a single number for onsite and remote support.
By hosting its IT infrastructure at one of the Telstra International data centre locations, Pertama will receive round-the-clock technical support, critical for continued business and growth of the company. Telstra International will also be helping Pertama streamline its ERP application including data reconciliation and backup, as well as providing a new development and testing platform. This will ensure that future roll-outs of new systems and modifications will be smoother and more stable.
Telstra International was chosen over several other multinational IT services providers because of its insight into Pertama’s desired business outcomes and its expertise and proven track record in IT Services and in delivering resilient, scalable systems over world class IP networks.
“We were pleased to find a partner that was willing to be flexible and work closely with us to design a customised solution that helped us allocate our technology resources without compromising on service quality,” said Angelo Augustus, Managing Director, Pertama Holdings Limited. “The Telstra International team demonstrated an in-depth knowledge of our current operations and systems, and were able to propose a solution that would help Pertama increase our effectiveness and enhance our competitive edge.”
“This new contract underscores the success and development of Telstra International in Asia. Customers like Pertama are asking us to help them use technology to enable growth whilst improving cost reduction and customer satisfaction. We succeed by focussing on achieving customer desired business outcomes, measured by key performance metrics. This creates a positive reinforcing environment that actively seeks to create value,” said Greg Russell, Senior Vice President, Telstra International Asia.